The Lincoln/Lancaster County Health Department (LLCHD) is ready to train volunteers as Certified Application Counselors (CACs) for the Healthcare Marketplace. Volunteers can play a key role in assuring vulnerable people have access to the health care they need.
What: Training of volunteers to be CACs (see below for details)
Where: Lincoln-Lancaster County Health Department at 31st and O street in Lincoln. The training will be held downstairs of the training center.
When: Part 1 - Friday, November 15th from 1 p.m. to 4:30 p.m.
Please email Robin Szwanek at firstname.lastname@example.org and Andrea Haberman from the LLCHD at email@example.com for your confirmation to attend the first training on Friday, November 15 training. Those who complete training will have the opportunity to assist at enrollment events in Lincoln to be scheduled between December-March.
PART 1 of TRAINING: The orientation and 2 of the training pieces would be completed on Friday, November 15th from 1 p.m. to 4:30 p.m. The 2 training pieces covered would be privacy training and Medicaid training. The orientation would cover all aspects of training and the volunteer work. Orientation would include signing an agreement with LLCHD to become a volunteer CAC. I will need to complete a criminal background check on each volunteer and the paperwork for this process would be filled out then. I will assign each volunteer a unique CAC number and walk them through the federal training piece. Then, I need to train them on privacy and security protection issues. Because the Marketplace is also connected to the Medicaid system and because our target population will need to be aware of Medicaid as an option, Serena Reeves of NDHHS will provide a 90 min to 2 hour training on Medicaid eligibility and the Medicaid application process.
PART 2 of TRAINING: Then each volunteer will need to complete on-line training on the Medicare Learning Network (the federal training).
This is the longest part of the training – approximately 5.5 hours. Because of high user volume,the training system is slow during normal business hours. As part of the federal training, each volunteer will need to pass two exams, then they will receive a certificate of training completion. The volunteers will need to return their certificate of training completion to Andrea Haberman.